Exchanges

Items Cannot be Exchanged/ Returned Due to COVID19 Health and Safety Regulations. 

STRICTLY NO CASH REFUNDS. 

Certain deliveries will be delayed due to the prevailing situation in the country and other orders might take a little longer than usual.

If agreed upon by the management please note that: 

Items can only be exchanged ONLY at The Kathyusha Store within 5 days of purchase (Order Placed) depending on the item purchased.

Sales/discounted items cannot be exchanged or refunded. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original condition and packaging. Several types of goods are exempt from being exchanged. 

Products are eligible for return and exchange only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact and in original packaging.

We reserve the right to adjust returns if original items are not received in new condition

If you wish to exchange the item via a delivery there will be a charge for exchange and a cost for the delivery of the exchange item.

To complete your exchange, we require a receipt or proof of purchase/payment, you must also contact the store directly as soon as possible. The store management can refuse an exchange if product is not in original condition and not limiting to other factors. 

When making a purchase please ensure you select the proper size, color and item. The store will not be responsible for customers selecting the wrong item/size/color during purchase.

Refunds

All Items cannot be refunded. Sales/Discounted items cannot be refunded as well. 

Sale/Discounted items

Sale or discounted items cannot be refunded or exchanged.

Shipping

Island-wide shipping is Available. Each zone has a separate delivery charge. Shipping costs are non-refundable. Please note local shipping takes 3-5 working days excluding weekends and holidays depending on the area. Same day shipping is not available. 

International Shipping charges also depends on the weight of the package and the exchange rate at the time of purchase. There may be a fuel surcharge added to the total cost of items ordered. 

Please note shipping charges can change during peak seasons. International Shipping takes 10-18 working days depending on the country excluding weekends and holidays. 

INTERNATIONAL ORDERS CANNOT BE EXCHANGES OR REFUNDED 

Please be kind enough to note that due to local or international disasters or pandemics deliveries can be delayed and during these times refunds and exchanges are not allowed